Resources & Support

Yes, we are actively expanding our global partner network. To become an authorized distributor, general requirements include:

A registered company with local sales channels or a strong client network in the LED display industry.

Proven experience in handling local projects or providing technical services.

Ability to meet a minimum annual sales target (varies by region).

Commitment to promoting the CHECHI brand and providing localized support.

Please contact our sales team to discuss specific regional policies and apply.

Yes, we provide comprehensive OEM/ODM services for hardware and branding. We can customize:

Branding: Logo printing on the products, packaging, and user manuals.

Hardware: Customized cabinet designs, structures, and color finishes.

Note: OEM/ODM orders are subject to specific Minimum Order Quantity (MOQ) requirements depending on the level of customization. Please consult our team for details.

Our quotation process is simple and efficient:

Inquiry: You submit your requirements via email, WhatsApp, or our website form.

Consultation: Our sales manager will contact you within 24 hours to confirm your specific needs.

Proposal & Quotation: We provide a detailed quotation along with a technical proposal (such as CAD drawings or rendering simulations if needed).

Confirmation: Once the details are confirmed, we issue a Proforma Invoice (PI) to initiate the order.

To provide you with an accurate and competitive quotation, please prepare the following information:

Application: Indoor, outdoor, or rental (stage events).

Dimensions: The approximate width and height of the screen, or the desired resolution.

Viewing Distance: This helps us recommend the optimal pixel pitch (e.g., P2.5, P3.91, P10).

Quantity: The total square meters or number of cabinets required.

Destination: Your nearest seaport or delivery address for freight calculation.

If you are unsure about any of these, our experts are happy to guide you based on your project goals.

Our standard payment terms for international orders are:

T/T (Telegraphic Transfer): 30% deposit upon order confirmation, and the remaining 70% balance before shipment.

Made-in-China Online Transaction: We support secure transactions through the Made-in-China platform.

For long-term partners and large-scale projects, specific payment terms can be negotiated.

Yes, we provide comprehensive installation and technical support:

Documentation & Videos: Detailed English installation manuals, wiring diagrams, and step-by-step video tutorials.

Remote Support: Online technical support via video calls or remote desktop. Considering time zone differences, we recommend scheduling in advance.

On-site Support: For complex projects, we can dispatch our experienced engineers to your site for installation guidance and training. (Note: Travel expenses, accommodation, and a service fee are borne by the client.)

We offer a standard 2 to 3-year warranty (depending on the specific product series) covering hardware defects not caused by human damage or force majeure.

Warranty Coverage: LED modules, power supplies, receiving cards, and other core components.

RMA Process: If a defect occurs, simply provide a video or photos. Our engineers will diagnose it. If confirmed as a quality issue, we will ship free replacement parts in your next order or via express.

Spare Parts: We highly recommend purchasing 3%-5% spare parts (modules, power supplies, etc.) with your order to ensure quick local maintenance.

Protecting our partners' interests is the cornerstone of our channel policy. We do this through:

Project Registration: Once you register a specific project with us, we will strictly protect your pricing and will not quote the same project to other parties or directly to your end-client.

Regional Protection: We enforce strict territorial boundaries for our authorized distributors to avoid unhealthy internal competition.

Pricing Support: We provide exclusive distributor pricing and marketing support to ensure your competitive edge in the local market.

No Bypassing: We never bypass our local partners to deal directly with end-users for projects you have registered.